Return Policy
Return Policy
At IPC Import Parts Connection, we are committed to providing quality products and ensuring customer satisfaction. Please review our return policy for important details.
- No refunds or exchanges on electrical parts or special orders.
- All sales are final after 90 days.
- Returns will not be accepted without a receipt.
- A 20% restocking fee will apply to all eligible returns.
- No returns are allowed on books, tools, or used parts.
- No warranty is provided for carburetors.
To process a return, please choose one of the following options:
- Visit us in person at our store: Address: 14222 Prairie Avenue, Hawthorne, CA 90250
- Call us at 310-644-7142 to initiate the return process.
- Email us at ipc@ipconlinestore.com for assistance.
Once your return is approved, we will provide a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Customers are responsible for return shipping fees unless the return is due to an error on our part or a defective product.
- As per California State Law AB-2153, a $2 non-refundable fee will be applied to all battery purchases.
- Orders that are not picked up within 90 days will be considered forfeited.
International Order Policy
IPC can ship directly to international addresses; the rate may be higher than a freight forwarding company as well as the order needing to be done manually. Additionally, we cannot accept credit cards issued by international banks. However, international customers may still purchase parts by following these specific requirements:
To place an order from outside the United States, you must:
- Use a Freight Forwarder: Arrange for an American-based shipping or freight forwarding service of your choice.
- Payment Method: All international orders must be paid via PayPal.
- Address Requirements: During checkout, use the freight forwarders U.S. address. Do not enter an international address, as our system will automatically reject the transaction.
- Domestic Handling: We treat these orders as standard U.S. shipments. Please note that back-ordered or special-order items may ship separately; ensure your forwarder is prepared to receive multiple packages.
- Transfer of Risk: IPC’s responsibility ends once the tracking number shows a successful delivery to your chosen freight forwarder. We do not have affiliations with these companies and cannot provide insurance or delivery guarantees beyond their doors.
- Costs & Logistics: The customer is solely responsible for all transit costs, customs, duties, and taxes from the forwarder to the final destination. IPC cannot provide package dimensions, weights, or shipping estimates for the international leg of the journey.
- Invoices: Every shipment will include exactly one (1) copy of the commercial invoice. This document will be addressed only to the paying customer. We cannot alter, omit, or provide multiple copies of invoices for any reason.
- Vehicle Variations: Please be aware that vehicles manufactured outside the U.S. often have different specifications than U.S. models. It is the customer’s sole responsibility to verify part compatibility. IPC assumes no liability for fitment issues on non-U.S. production models.
- Returns: All costs associated with returning an international order are the responsibility of the customer. IPC will not cover freight or shipping fees for international returns under any circumstances.
Notice: We are unable to make exceptions to these policies. We appreciate your understanding and your business.