FAQ
Frequently Asked Questions
Quick answers on shipping, returns, payments, fitment, and support.
Orders & Shipping
You can track your package by logging into your IPConlinestore.com account or by sending us an email with your name and order number.
Speed is our priority, so we usually ship in-stock items the same day. If you need to make a change, please call us immediately during business hours. Once an order has been "picked" for shipping, we can no longer cancel or modify it.
Yes! If you're in a hurry, give us a call for expedited shipping options. We’ll work to consolidate your items to get you the best possible rate.
We do ship outside of the United States and its territories, shipping costs will be per order email for quotes. We cannot accept international credit cards payments will have to be done through PayPal. Customer are also welcome to use a freight forwarding company as well but IPC will not accept any responsibility for the order once it reaches the freight forward company.
Returns & Exchanges
We offer a 90-day return window from the date you receive your items. To qualify, parts must be:
- Unused and never installed.
- In "like-new" condition with original packaging.
Note: Special orders, electrical items, and installed carburetors are final sale.
Don't ship anything back until you have an RMA (Return Merchandise Authorization). To get one:
- Email IPC@IPConlinestore.com with the subject "Return."
- Include your full name, order number, and billing zip code.
- Briefly explain the reason for the return (and attach photos if there’s a defect or damage).
Pricing & Payments
Yes! We will match a competitor’s "delivered price" (item price + shipping). The item must be identical, in stock, and sold by an authorized dealer.
- Credit Cards: Visa, Mastercard, Discover, and Amex.
- Digital Wallets: PayPal and Apple Pay (Apple Pay is available on compatible iOS/Mac devices).
- Financing: We offer "Buy Now, Pay Later" through Shop Pay installments.
Technical Support & Fitment
Classic Volkswagens have often been modified over the last 40+ years. If a part doesn't fit, it doesn't always mean it's defective—it might just be a mismatch for your specific setup. Reach out to our tech support team at 310-644-7142 and we’ll help you find the right fit.
IPC Price Match Policy
At IPC, we strive to offer the most competitive rates in the industry. We will match a competitor’s total delivered price (item price plus shipping) provided the following criteria are met:
Qualification Requirements
To ensure a fair "apples-to-apples" comparison, we verify the following:
- Authorized Dealers: The competitor must be a legitimate, recognized business and an authorized dealer for the product.
- Identical Condition: The item must be brand new and currently in stock and ready to ship on the competitor’s website. We cannot match prices on backordered or out-of-stock items.
- Quality Tier Matching: In the world of air-cooled VW restoration, part origin matters. We match based on specific manufacturing quality (e.g., German vs. German or Brazilian vs. Brazilian). We will not match a premium German-made part against a lower-tier alternative, even if they share the same OEM part number.
Policy Details
- Final Discretion: Price matching is performed at the sole discretion of IPC. We reserve the right to decline a price match request if the criteria are not fully met.
- Verification: Our team must be able to independently verify the lower price and the seller's stock status.
How to Request a Match
If you’ve found a lower delivered price and would like us to match it, please reach out to us before placing your order via:
- Phone
- Email
- Live Chat